Through Birchman, Beacon possesses the resources and knowhow of a SAP Gold Partner with more than 20 years’ experience.

Beacon frees your internal IT team to focus on providing stronger strategic support for business expansion, by taking care of day-to-day SAP maintenance to optimise system performance and enable your users to work effectively.

Whether you require a full, hosted and managed SAP service or just top-up support in busy periods, you can be assured of our ability to respond quickly and knowledgeably.

Hosting

Beacon provides quality hosting services to suit your budget.

• Service level agreements
• Fixed monthly fee
• Full monthly reports
• Discount on project consultancy

24x7x365 Monitoring

Maximise the availability of your systems and networks with proactive monitoring.

• Service level agreement
• Remote system monitoring
• Fixed monthly fee
• Full monthly reports
• Discount on project consultancy
• Maximum availability

Basis and Application Support

You get access to SAP experts for advice, not just problem resolution. Retain the flexibility to use this service as and when you require it.

• Service level agreement
• Fixed monthly fee based on forecasted activity; pay as you go over this amount
• Skilled SAP consultants on helpdesk (level 1+)
• Full monthly system reports
• Discount on project consultancy

SupportPlus

Maximise the return on your SAP investment by continually improving the benefits delivered to your business, and evaluate your performance against industry benchmarks.

• Add to any of the contracts above
• Regular continuous improvement reviews
• Re-engineer SAP configuration to meet current business requirements and improve efficiency

Support on Demand

• Establish an agreed connection and security protocol
• No use; no fee
• No Service Level Agreement
• Pay only for what you use
• Available in an emergency
• Ideal for holiday and sickness cover

Contact us to find out what Beacon can do for you.